OLIVIA HENRIQUES COX, MPH

Multidisciplinary public health and operations professional with experience spanning people operations, organizational strategy, healthcare quality improvement, program management, K–12 education, program evaluation, and compliance. Practiced in developing systems, policies, programs, and analytical frameworks within complex organizations. Combining public health policy and management with anthropology, with particular interests in organizational systems, health equity, neurodevelopment, and the relationship between environments and population health.


EDUCATION

New York University, School of Global Public Health

Master of Public Health (MPH), Public Health Policy & Management

Selected Coursework
  • Epidemiology
  • Public Health Financial Management
  • Designing & Managing Organizations in Public Health
  • Biostatistics
  • Public Health Management & Leadership

Bryn Mawr College

Bachelor of Arts (BA), Anthropology
Minor: Archaeology

Academic work focused on anthropology, archaeology, material culture, human skeletal biology, archival research, and cultural heritage.


PROFESSIONAL PROFILE



JPO Concepts, Inc. | New York, NY

Director of HR & Talent Strategy

2024–Present

Lead people, workforce, and organizational operations for a growing multi-state hospitality organization supporting a workforce of more than 100 employees.
  • Direct multi-state HR and workforce operations across geographically distributed teams and business units.
  • Develop organizational policies, procedures, compliance infrastructure, and scalable people-management systems.
  • Lead workforce planning, recruiting strategy, employee relations, performance management, and organizational development initiatives.
  • Manage payroll administration, labor-cost tracking, compensation analysis, budgeting, forecasting, and workforce reporting.
  • Advise executive and operational leadership on employee relations, organizational risk, staffing, compensation, and workforce strategy.
  • Develop standardized documentation and workflows for onboarding, performance management, disciplinary action, leave administration, separations, and other employee lifecycle processes.
  • Monitor employment-law and regulatory requirements across multiple jurisdictions and translate requirements into operational policies.
  • Build reporting tools, trackers, and internal controls to improve workforce visibility and operational decision-making.
  • Manage vendor relationships and coordinate implementation and administration of HR and workforce technology.
  • Support organizational growth and workforce expansion while developing infrastructure appropriate for a rapidly changing operating environment.
  • Partner cross-functionally with finance, accounting, operations, stakeholder leadership, and executive management.


NYC Health + Hospitals / Woodhull | Brooklyn, NY

Nursing Quality Data Analyst Intern

2025

Supported nursing quality, patient safety, and performance-improvement initiatives within a large urban public hospital.
  • Analyzed nursing quality and patient-safety indicators including CAUTI, CLABSI, NDNQI measures, and patient-experience data.
  • Conducted chart audits and reviewed clinical and administrative data to identify trends and opportunities for quality improvement.
  • Worked with Epic EMR data and nursing-quality reporting systems.
  • Conducted policy reviews and stakeholder interviews to support quality-improvement initiatives.
  • Participated in patient-feedback rounds and incorporated qualitative information into quality analyses.
  • Developed Excel-based reports, summaries, presentations, and data visualizations for clinical and administrative stakeholders.
  • Supported interpretation of quality indicators and identification of potential process improvements.
  • Synthesized quantitative and qualitative findings for use in nursing leadership and quality-management decision-making.


The Brooklyn Strategist | Brooklyn, NY

Director of Enrichment Programming

2021–2024

Directed K–12 enrichment and community programming, overseeing program operations, staff, budgets, vendors, enrollment, and evaluation.
  • Managed a program portfolio exceeding $650,000.
  • Designed, implemented, scheduled, and evaluated educational programming serving children and families.
  • Supervised program staff and coordinated staffing, scheduling, training, and day-to-day program delivery.
  • Managed budgets, purchasing, vendors, enrollment systems, records, and administrative processes.
  • Developed and refined programming based on participation, operational needs, stakeholder feedback, and program outcomes.
  • Coordinated relationships with families, educators, staff, vendors, and community stakeholders.
  • Developed systems to support consistent program delivery, documentation, and operational efficiency.
  • Managed competing programmatic, financial, personnel, and logistical priorities in a fast-paced environment.


University of Pennsylvania Museum of Archaeology | Philadelphia, PA

Museum Assistant, Native American Collection

2018-2020

Supported collections research, documentation, and stewardship within the Penn Museum's Native American collections.
  • Conducted collections and archival research related to Native American cultural materials.
  • Documented collections associated with the Native American Graves Protection and Repatriation Act (NAGPRA).
  • Assisted with provenance and repatriation research involving sensitive cultural and historical records.
  • Maintained and reviewed collections documentation and research records.
  • Supported consultation and research related to culturally sensitive materials.
  • Worked with archival, collections-management, and historical sources to establish object histories and contextual information.
  • Handled sensitive information and culturally significant materials with appropriate discretion and attention to ethical stewardship.


PUBLIC HEALTH EXPERIENCE & SELECTED PROJECTS


The Bone Museum

MPH Applied Evaluation Project: Congenital Syphilis in NYC

2025

Designed a comprehensive program-evaluation framework for a public-facing educational organization.
  • Conducted organizational and program assessment.
  • Developed a program logic model linking resources, activities, outputs, and intended outcomes.
  • Established evaluation questions, indicators, and data-collection methods.
  • Developed implementation schedules and an evaluation budget.
  • Conducted qualitative analysis and incorporated stakeholder perspectives.
  • Examined accessibility, representation, and health-equity considerations.
  • Produced a formal evaluation report and stakeholder presentation.
  • Developed Skeletal Stories of Public Health, a public-health education toolkit connecting skeletal collections with population-health concepts.


TECHNICAL & ANALYTICAL SKILLS


Public Health & Healthcare
Epic EHR • NDNQI • Press Ganey • Quality Improvement • Program Evaluation • Epidemiologic Analysis • Chart Auditing • Patient Experience • Health Policy Analysis

Data & Analytics
Microsoft Excel • R • Stata • Power BI • Quantitative Analysis • Qualitative Analysis • Data Visualization • Survey Design • Reporting

Program & Project Management
Program Design • Implementation • Monitoring & Evaluation • Logic Models • Budget Development • Financial Management • Stakeholder Management • Process Improvement • Vendor Management

People & Organizational Operations
Workforce Planning • Employee Relations • Recruiting • Performance Management • Compensation • Payroll Administration • Policy Development • Multi-State Compliance • Organizational Development • Labor-Cost Analysis

Business & Productivity Systems
Microsoft Office • Microsoft Access • Google Workspace • Adobe Acrobat

NIH Good Clinical Practice

2024

Training in Good Clinical Practice principles applicable to the design, conduct, oversight, and reporting of clinical research.